To create your API key to connect for your instance of Zendesk to Ethyca, follow the steps below:

Locate the Full Zendesk Domain

  1. Navigate to <yourdomain>.zendesk.com, and press “Log In” to log in with your administrator credentials.
  2. The domain (without https:// and trailing “/”) is what you enter in the Domain field in Ethyca.

Enable Application Access to Ethyca

  1. Log into <yourdomain>.zendesk.com
  2. Navigate to Admin settings

3. Select “API” from the Channels subheading

4. Enable toggle for Zendesk API password access

Then return to the Ethyca data integration setup screen and…

Enter your application username

  1. Enter your user name, this is likely your email address, in the field in Ethyca

Enter your application password

  1. Enter your user’s password used to authenticate in the field in Ethyca