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Data Processing Agreement
Last Modified: September 2021

This Ethyca Data Processing Agreement and its Annexes ( “DPA” ) reflects the parties’ agreement with respect to the Processing of Personal Data by Ethyca on behalf of Customer in connection with the Services under the Ethyca Order Form and Master Subscription Agreement (including any Professional Services Statement of Work) between Ethyca and Customer (the “Agreement” ).

This DPA is supplemental to, and forms an integral part of, the Agreement and is effective upon its incorporation into the Agreement, which incorporation may be specified in the Agreement, an Order Form or an executed amendment to the Agreement. The terms and conditions of the Data Processing Agreement apply where the European Data Protection Laws or the CCPA applies to Customer or to Ethyca or to any of their respective Affiliates. In case of any conflict or inconsistency between any term of this DPA that relates to matters of data protection and the terms of the Agreement, this DPA shall take precedence over the terms of the Agreement to the extent of such conflict or inconsistency.

We periodically update the terms of this DPA. If you have an active Ethyca subscription, we will let you know when we do via email (if you have subscribed to receive email notifications via the link in our Agreement) or via in-app notification. You can find archived versions of the terms here.

The term of this DPA shall follow the Term of the Agreement. Word or phrases not otherwise defined herein shall have the meaning as set forth in the Master Subscription Agreement.

1. DEFINITIONS Capitalized terms used and not otherwise defined in this Agreement shall have the meanings set forth below.

  1. Compliance with Laws. Within the scope of the Agreement and in its use of the Services, Customer shall be responsible for complying with all requirements that apply to it under applicable Data Protection Laws with respect to its Processing of Personal Data and the Instructions it issues to Ethyca.
In particular but without prejudice to the generality of the foregoing, Customer acknowledges and agrees that it shall be solely responsible for: (i) the accuracy, quality, and legality of Customer Data and the means by which Customer acquired Personal Data; (ii) complying with all necessary transparency and lawfulness requirements under applicable Data Protection Laws for the collection and use of the Personal Data, including obtaining any necessary consents and authorizations (particularly for use by Customer for marketing purposes); (iii) ensuring it has the right to transfer, or provide access to, the Personal Data to Ethyca for Processing in accordance with the terms of the Agreement (including this DPA); (iv) ensuring that its Instructions to Ethyca regarding the Processing of Personal Data comply with applicable laws, including Data Protection Laws; and (v) complying with all laws (including Data Protection Laws) applicable to any emails or other content created, sent or managed through the Services, including those relating to obtaining consents (where required) to send emails, the content of the emails and its email deployment practices. Customer shall inform Ethyca without undue delay if it is not able to comply with its responsibilities under this sub-section (a) or applicable Data Protection Laws.
  1. Controller Instructions. The parties agree that the Agreement (including this DPA), together with Customer’s use of the Services in accordance with the Agreement, constitute Customer’s complete and final Instructions to Ethyca in relation to the Processing of Personal Data, and additional instructions outside the scope of the Instructions shall require prior written agreement between Customer and Ethyca.

  1. Compliance with Instructions. Ethyca shall only Process Personal Data for the purposes described in this DPA or as otherwise agreed within the scope of Customer’s lawful Instructions, except where and to the extent otherwise required by applicable law. Ethyca is not responsible for compliance with any Data Protection Laws applicable to Customer or Customer’s industry that are not generally applicable to Ethyca.
  2. Conflict of Laws. If Ethyca becomes aware that it cannot Process Personal Data in accordance with Customer’s Instructions due to a legal requirement under any applicable law, Ethyca will (i) promptly notify Customer of that legal requirement to the extent permitted by the applicable law; and (ii) where necessary, cease all Processing (other than merely storing and maintaining the security of the affected Personal Data) until such time as Customer issues new Instructions with which Ethyca is able to comply. If this provision is invoked, Ethyca will not be liable to Customer under the Agreement for any failure to perform the applicable Services until such time as Customer issues new lawful Instructions with regard to the Processing.
  3. Security. Ethyca shall implement and maintain appropriate technical and organizational measures to protect Personal Data from Personal Data Breaches, as described under Annex 2 to this DPA (“Security Measures”). Notwithstanding any provision to the contrary, Ethyca may modify or update the Security Measures at its discretion provided that such modification or update does not result in a material degradation in the protection offered by the Security Measures.
  4. Confidentiality. Ethyca shall ensure that any personnel whom Ethyca authorizes to Process Personal Data on its behalf is subject to appropriate confidentiality obligations (whether a contractual or statutory duty) with respect to that Personal Data.
  5. Personal Data Breaches. Ethyca will notify Customer without undue delay after it becomes aware of any Personal Data Breach and shall provide timely information relating to the Personal Data Breach as it becomes known or reasonably requested by Customer. At Customer’s request, Ethyca will promptly provide Customer with such reasonable assistance as necessary to enable Customer to notify relevant Personal Data Breaches to competent authorities and/or affected Data Subjects, if Customer is required to do so under Data Protection Laws.
  6. Deletion or Return of Personal Data. Ethyca will delete or return all Personal Data (including copies thereof) Processed pursuant to this DPA within 90 days of the termination or expiry of the Agreement, save that this requirement shall not apply to the extent Ethyca is required or permitted by applicable law to retain some or all of the Personal Data, or to Personal Data it has archived on back-up systems, which data Ethyca shall securely isolate and protect from any further Processing and delete in accordance with its deletion practices.

4. DATA SUBJECT REQUESTS The Services provides Customer with a number of controls that Customer may use to retrieve, correct, delete or restrict Personal Data, which Customer may use to assist it in connection with its obligations under Data Protection Laws, including its obligations relating to responding to requests from Data Subjects to exercise their rights under applicable Data Protection Laws (“Data Subject Requests”).

To the extent that Customer is unable to independently address a Data Subject Request through the Services, then upon Customer’s written request Ethyca shall provide assistance to Customer to respond to any Data Subject Requests or requests from data protection authorities relating to the Processing of Personal Data under the Agreement.

If a Data Subject Request or other communication regarding the Processing of Personal Data under the Agreement is made directly to Ethyca, Ethyca will promptly inform Customer and will advise the Data Subject to submit their request to Customer. Customer shall be responsible for responding to any such Data Subject Requests or communications involving Personal Data.


Customer agrees that Ethyca may engage Sub-Processors to Process Personal Data on Customer’s behalf. Ethyca has currently appointed, as Sub-Processors, the Ethyca Affiliates and third parties listed in Sub-Processors List. Ethyca shall notify Customer if it adds or removes Sub-Processors prior to any such changes, if Customer opts-in to receive such email notifications by completing the form available here .

Where Ethyca engages Sub-Processors, Ethyca will impose data protection terms on the Sub-Processors that provide at least the same level of protection for Personal Data as those in this DPA, to the extent applicable to the nature of the services provided by such Sub-Processors. Ethyca will remain responsible for each Sub-Processor’s compliance with the obligations of this DPA and for any acts or omissions of such Sub-Processor that cause Ethyca to breach any of its obligations under this DPA.

6. DATA TRANSFERS Customer acknowledges and agrees that Ethyca may access and Process Personal Data on a global basis as necessary to provide the Services in accordance with the Agreement, and in particular that Personal Data will be transferred to and Processed by Ethyca, Inc. in the United States and to other jurisdictions where Ethyca Affiliates and Sub-Processors have operations. Ethyca shall ensure such transfers are made in compliance with the requirements of Data Protection Laws.

  1. Scope of Section 7. This Section 7 (Additional Provisions for European Data) shall apply only with respect to European Data.
  2. Roles of the Parties. When Processing European Data in accordance with Customer’s Instructions, the parties acknowledge and agree that Customer is the Controller of European Data and Ethyca is the Processor.
  3. Instructions. If Ethyca believes that an Instruction of Customer infringes European Data Protection Laws (where applicable), it will inform Customer without delay.
  4. Notification and Objection to New Sub-Processors. Ethyca will notify Customer of any changes to Sub-processors and will give Customer the opportunity to object to the engagement of the new Sub-Processor on reasonable grounds relating to the protection of Personal Data within 30 daysof such notice. If Customer does notify Ethyca of such an objection, the parties will discuss Customer’s concerns in good faith with a view to achieving a commercially reasonable resolution. If no such resolution can be reached, Ethyca will, at its sole discretion, either not appoint the new Sub-Processor, or permit Customer to suspend or terminate the affected Services in accordance with the termination provisions of the Agreement without liability to either party (but without prejudice to any fees incurred by Customer prior to suspension or termination).
  5. Data Protection Impact Assessments and Consultation with Supervisory Authorities. To the extent that the required information is reasonably available to Ethyca, and Customer does not otherwise have access to the required information, Ethyca will provide reasonable assistance to Customer with any data protection impact assessments, and prior consultations with supervisory authorities or other competent data privacy authorities to the extent required by European Data Protection Laws.
  6. Transfer Mechanisms for Data Transfers.
    1. Ethyca shall not transfer European Data to any country or recipient not recognized as providing an adequate level of protection for Personal Data (within the meaning of European Data Protection Law), unless it first takes all such measures as are necessary to ensure the transfer is in compliance with applicable European Data Protection Laws. Such measures may include (without limitation) transferring such data to a recipient that has achieved binding corporate rules authorization in accordance with European Data Protection Law, or to a recipient that has executed appropriate standard contractual clauses adopted or approved by the European Commission.
    2. Customer acknowledges that in connection with the performance of the Services, Ethyca, Inc. is a recipient of European Data in the United States. The parties agree that Ethyca makes available the transfer mechanisms listed below:

(a) Standard Contractual Clauses: Ethyca, Inc. agrees to abide by and process European Data in compliance with the Standard Contractual Clauses. If and to the extent the Standard Contractual Clauses (where applicable) conflict with any provision of this DPA, the Standard Contractual Clauses shall prevail to the extent of such conflict.

1. Demonstration of Compliance. Ethyca shall make available to Customer all information reasonably necessary to demonstrate compliance with this DPA and allow for and contribute to audits, including inspections by Customer in order to assess compliance with this DPA. Customer acknowledges that the Subscription Service is hosted by Ethyca’s data center partners who maintain independently validated security programs (including SOC 2 and ISO 27001) and Ethyca’s systems are regularly tested by independent third party penetration testing firms. Upon request, Ethyca shall supply (on a confidential basis) a summary copy of its penetration testing report(s) to Customer so that Customer can further verify Ethyca’s compliance with this DPA. Furthermore, at Customer’s written request, Ethyca will provide written responses (on a confidential basis) to all reasonable requests for information made by Customer necessary to confirm Ethyca’s compliance with this DPA. Customer shall not exercise this audit right more than once per calendar year.

  1. This Section 8 (Additional Provisions for California Personal Information) shall apply only to the extent that Customer is a Business under the CCPA.
  2. Roles of the Parties. When processing California Personal Information in accordance with Customer’s Instructions, the parties acknowledge and agree that Ethyca is a Service Provider for the purposes of the CCPA.
  3. Responsibilities. The parties agree that Ethyca will process California Personal Information as a Service Provider strictly for the purpose of performing the Services under the Agreement (the “Business Purpose”). Ethyca shall not (a) Sell California Personal Information; or (b) retain, use, or disclose California Personal Information for any purpose other than for the Business Purpose or as otherwise permitted by the CCPA.

  1. Amendments. Notwithstanding anything else to the contrary in the Agreement, and except in relation to sections 2, 3, 4, 5, 6, 8 and 9 which, unless required by law, shall not be modified or amended except by mutual written agreement of the parties, Ethyca reserves the right to make any updates and amendments to this DPA.
  2. Severability. If any individual provisions of this DPA are determined to be invalid or unenforceable, the validity and enforceability of the other provisions of this DPA shall not be affected.
  3. Governing Law. This DPA shall be governed by and construed in accordance with the governing law and jurisdiction provisions in the Agreement, unless required otherwise by Data Protection Laws.

  1. Permitted Affiliates. By signing the Agreement, Customer enters into this DPA on behalf of itself and, to the extent required under applicable Data Protection Laws, in the name and on behalf of its Permitted Affiliates, thereby establishing a separate DPA between Ethyca and each such Permitted Affiliate subject to the Agreement and Sections 9 and 10 of this DPA. Each Permitted Affiliate agrees to be bound by the obligations under this DPA and, to the extent applicable, the Agreement. For the purposes of this DPA only, and except where indicated otherwise, the term “Customer” shall include Customer and such Permitted Affiliates.
  2. Authorization. The legal entity agreeing to this DPA as Customer represents that it is authorized to agree to and enter into this DPA for and on behalf of itself and, as applicable, each of its Permitted Affiliates.
  3. Remedies. Except where applicable Data Protection Laws require a Permitted Affiliate to exercise a right or seek any remedy under this DPA against Ethyca directly by itself, the parties agree that (i) solely the Customer entity that is the contracting party to the Agreement shall be entitled to exercise any right or seek any remedy that any Permitted Affiliate may have under this DPA on behalf of its Affiliates; (ii) that the exclusions and limitations of liability in the Agreement apply on an aggregate basis to all Claims made by the Customer Entity on behalf of Permitted Affiliates, and not separately to each such Permitted Affiliate and (iii) the Customer entity that is the contracting party to the Agreement shall exercise any such rights under this DPA not separately for each Permitted Affiliate individually but in a combined manner for itself and all of its Permitted Affiliates together. The Customer entity that is the contracting entity is responsible for coordinating all communication with Ethyca under the DPA and shall be entitled to make and receive any communication related to this DPA on behalf of its Permitted Affiliates.
  4. Other rights. The parties agree that Customer shall, when reviewing Ethyca’s compliance with this DPA pursuant to Section (Demonstration of Compliance), take all reasonable measures to limit any impact on Ethyca and its Affiliates by combining several audit requests carried out on behalf of the Customer entity that is the contracting party to the Agreement and all of its Permitted Affiliates in one single audit.