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This Integration requires Fides Cloud or Fides Enterprise. For more information, talk to our solutions team. (opens in a new tab)

Aircall (opens in a new tab) is a cloud-based phone system and call center software that enables businesses to manage their phone communications and customer interactions effectively.


In order to integrate with Aircall, you'll need to collect the following information:

Domain*Your Aircall URL
API ID*Your Aircall API ID. Follow Aircall's docs for steps to retrieve this ID (opens in a new tab)
API token*Your Aircall secret token. Follow Aircall's docs for steps to retrieve this key (opens in a new tab)

Integrating with Aircall

To integrate an existing system with Aircall:

  1. Navigate to Data mapView Systems and choose the system that you want to connect.
  2. Click on the Integrations tab.
  3. Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
  4. Complete the required fields for the integration and click Save.

You may confirm your connection is working using the Test connection button, if desired.

To learn more, please see our guide for Managing Integrations.

Technical detail

Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

Aircall endpoints

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.

Privacy functionEndpointDescription
Access & erasure requestsContact (opens in a new tab)Returns and erases information about users.
Access & erasure requestsCalls (opens in a new tab)Returns and erases information about calls, including user information.