Configuring email content

When managing privacy requests, it's important to keep consumers informed about the progress of their requests. This is typically done through email updates, which can be customized both in terms of content and appearance. The following instructions outline how to modify the email content for each request type.

The following types of emails may be sent while processing privacy requests:

• Subject identify verification: An email used to confirm the identity of a data subject.
• Privacy request received: An email sent to a data subject when a privacy request has been received.
• Privacy request approved: An email sent to a data subject when a privacy request has been approved.
• Privacy request denied: An email sent to a data subject when a privacy request has been denied, including the reason for the denial
• Access request completed: An email sent to a data subject when an access request has been completed, including a link to download the package
• Erasure request completed: An email sent to a data subject when an erasure request has been completed

Below, you can see the default wording of each email and a description of the variables, if applicable. To update the content of the emails, please see the section for configuring email content

Subject identity verification

Privacy request received

Privacy request approved

Privacy request denied

Access request completed

Erasure request completed

Configure email content

To update this information, please:

1. Click on the gear icon in the upper-right of the Admin interface to visit the Management interface
2. Click on Email templates in the left-side navigation
3. Update the content to fit your business requirements

Configure custom values

In the following cases, a custom value can be configured to override the default setting. To change these settings, please set this via environment variable or in the fides.toml file.