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This Integration requires Fides Cloud or Fides Enterprise. For more information, talk to our solutions team. (opens in a new tab)

Delighted (opens in a new tab) is a customer feedback platform that helps businesses gather and analyze feedback from customers through surveys, allowing them to understand customer sentiments and improve their products and services.


In order to integrate with Delighted, you'll need to collect the following information:

Domain*Your Delighted API URL (default:
Username*Your username associated with the account
API key*Your API Key. Follow Delighted's docs to manage API keys (opens in a new tab)

Integrating with Delighted

To integrate an existing system with Delighted:

  1. Navigate to Data mapView Systems and choose the system that you want to connect.
  2. Click on the Integrations tab.
  3. Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
  4. Complete the required fields for the integration and click Save.

You may confirm your connection is working using the Test connection button, if desired.

To learn more, please see our guide for Managing Integrations.

Technical detail

Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

Delighted Endpoints

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.

Privacy functionEndpointDescription
Access RequestsListing People (opens in a new tab)Returns information about a person.
Access RequestsListing Survery Responses (opens in a new tab)Returns survey responses by a person.
Update or Delete RequestsDelete Person (opens in a new tab)Used to mask or erase records for a person.