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This Integration requires Fides Cloud or Fides Enterprise. For more information, talk to our solutions team. (opens in a new tab)

Kustomer (opens in a new tab) helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more.


In order to integrate with Kustomer, you'll need to collect the following information:

Domain*Your Kustomer API URL (default:
API key*Your API Key. Follow Kustomer's docs to manage API keys (opens in a new tab)

Integrating with Kustomer

To integrate an existing system with Kustomer:

  1. Navigate to Data mapView Systems and choose the system that you want to connect.
  2. Click on the Integrations tab.
  3. Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
  4. Complete the required fields for the integration and click Save.

You may confirm your connection is working using the Test connection button, if desired.

To learn more, please see our guide for Managing Integrations.

Technical detail

Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

Kustomer Endpoints

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.

Privacy functionEndpointDescription
Access RequestsCustomer Email (opens in a new tab)Returns customer profiles by email.
Access RequestsCustomer Phone (opens in a new tab)Returns customer profiles by phone number.
Update or Delete RequestsDelete Customer (opens in a new tab)Used to mask or erase customer records.