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Twilio SMS

This Integration requires Fides Cloud or Fides Enterprise. For more information, talk to our solutions team. (opens in a new tab)

Twilio SMS (opens in a new tab) allows you to send messages to customers across preferred channels like SMS.


In order to integrate with Twilio SMS, you'll need to collect the following information:

NOTE You can view and manage your API keys and Auth tokens from the Twilio console. From the Twilio console, on the landing page select Account then API keys and tokens.

Domain*The Twilio SMS API domain (default =
Account SID*Your Account SID from the Twilio console details (opens in a new tab)
Auth token*Your Auth token details (opens in a new tab)

Integrating with Twilio SMS

To integrate an existing system with Twilio SMS:

  1. Navigate to Data mapView Systems and choose the system that you want to connect.
  2. Click on the Integrations tab.
  3. Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
  4. Complete the required fields for the integration and click Save.

You may confirm your connection is working using the Test connection button, if desired.

To learn more, please see our guide for Managing Integrations.

Technical detail

Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

Twilio SMS Endpoints

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.

Privacy functionEndpointDescription
Access RequestsRead multiple message resources (opens in a new tab)Read multiple message resources.
Update or Delete RequestsDelete a Message resource (opens in a new tab)Delete a message.

By default, deletion requests are fulfilled by masking personal information. To enable Fides to personal information, ensure the masking_strict variable in your fides.toml file is set to false.