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This Integration requires Fides Cloud or Fides Enterprise. For more information, talk to our solutions team. (opens in a new tab)

Zendesk (opens in a new tab) is a customer service software platform that provides tools for managing customer support tickets, inquiries, and interactions across various communication channels, helping businesses deliver better customer experiences.


In order to integrate with Zendesk, you'll need to collect the following information:

Domain*Your Zendesk URL
Username*Your Zendesk username, typically an email address
API key*Your Zendesk API key. Follow Zendesk's docs to generate an API key (opens in a new tab)

Integrating with Zendesk

To integrate an existing system with Zendesk:

  1. Navigate to Data mapView Systems and choose the system that you want to connect.
  2. Click on the Integrations tab.
  3. Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
  4. Complete the required fields for the integration and click Save.

You may confirm your connection is working using the Test connection button, if desired.

To learn more, please see our guide for Managing Integrations.

Technical detail

Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

Zendesk endpoints

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.

Privacy functionEndpointDescription
Access RequestsUsers (opens in a new tab)Returns information about account users
Access RequestsUser_identities (opens in a new tab)Returns identifiable information about account users
Access RequestsTickets (opens in a new tab)Returns communications between agents and users
Access RequestsTicket_comments (opens in a new tab)Returns comments from communications between agents and users
Update or Erasure RequestsUsers (opens in a new tab)Used to erase information about account users
Update or Erasure RequestsTickets (opens in a new tab)Used to erase communications between users and agents