Gladly

Gladly is an AI-powered Customer Service platform that allows for quick and customized connections with your customers, managing different conversations from their dashboard

Prerequisites

In order to integrate with Gladly, a Gladly Administrator would need to set up an API User through the Settings page. Their documentation goes on more details on how to set up the user correctly here (opens in a new tab). After setting up an API User, the user would be able to generate API tokens for their correct usage.

Once you have an API User configured, you'll need to collect the following information:

Integrating with Gladly

To integrate an existing system with Gladly:

1. Navigate to Data map → View Systems and choose the system that you want to connect.
2. Click on the Integrations tab.
3. Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
4. Complete the required fields for the integration and click Save.

You may confirm your connection is working using the Test connection button, if desired.

To learn more, please see our guide for Managing Integrations.

Technical detail

Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

Gladly Advertisement endpoints

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.