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This Integration requires Fides Cloud or Fides Enterprise. For more information, talk to our solutions team. (opens in a new tab)

FullStory (opens in a new tab) is a customer experience analytics platform that analyzes user behavior.


An owned database must be configured to store FullStory data for privacy request processing. To learn how to integrate with a database, please see our guide for integrating with databases.

In order to integrate with FullStory, you'll need to collect the following information:

DomainYour FullStory API Domain (default:
API key*Your FullStory API Key. Follow FullStory docs to manage your API Keys (opens in a new tab)
Fullstory user ID*The location in your owned database where you store FullStory User IDs. Format: dataset.collection.field

Integrating with FullStory

To integrate an existing system with FullStory:

  1. Navigate to Data mapView Systems and choose the system that you want to connect.
  2. Click on the Integrations tab.
  3. Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
  4. Complete the required fields for the integration and click Save.

You may confirm your connection is working using the Test connection button, if desired.

To learn more, please see our guide for Managing Integrations.

Technical detail

Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

FullStory Endpoints

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.

Privacy functionEndpointDescription
Access RequestsUser (opens in a new tab)Returns information about a user
Update or Delete RequestsUser (opens in a new tab)Used to mask or erase user details