Email Template Types
For steps to update the style of these messages, please see our guide for configuring email style.
The following types of emails may be sent while processing privacy requests:
- Subject identify verification: An email used to confirm the identity of a data subject.
- Privacy request received: An email sent to a data subject when a privacy request has been received.
- Privacy request approved: An email sent to a data subject when a privacy request has been approved.
- Privacy request denied: An email sent to a data subject when a privacy request has been denied, including the reason for the denial
- Access request completed: An email sent to a data subject when an access request has been completed, including a link to download the package
- Erasure request completed: An email sent to a data subject when an erasure request has been completed
Below, you can see the default wording of each email and a description of the variables, if applicable. To update the content of the emails, please see our guide for configuring email templates
Subject identity verification
| Message | Details |
|---|---|
| Description | An email used to confirm the identity of a data subject |
| Message subject | Your one-time code is {{code}} |
| Message body | Your privacy request verification code is {{code}}. Please return to the Privacy Center and enter the code to continue. This code will expire in {{minutes}} minutes. |
| Available variables |
|
Privacy request received
| Message | Details |
|---|---|
| Description | An email sent to a data subject when a privacy request has been received |
| Message subject | Your privacy request has been received |
| Message body | Your privacy request has been received. We will get back to you shortly. |
| Available variables | -- |
Privacy request approved
| Message | Details |
|---|---|
| Description | An email sent to a data subject when a privacy request has been approved |
| Message subject | Your privacy request has been approved |
| Message body | Your privacy request has been approved and is currently processing. |
| Available variables | -- |
Privacy request denied
| Message | Details |
|---|---|
| Description | An email sent to a data subject when a privacy request has been denied including the reason for the denial |
| Message subject | Your privacy request has been denied |
| Message body | Your privacy request has been denied. {{denial_reason}}. |
| Available variables |
|
Access request completed
| Message | Details |
|---|---|
| Description | An email sent to a data subject when an access request has been completed including a link to download the package |
| Message subject | Your data is ready to be downloaded |
| Message body | Your access request has been completed and can be downloaded at {{download_link}}. For security purposes, this secret link will expire in {{days}} days. |
| Available variables |
|
Erasure request completed
| Message | Details |
|---|---|
| Description | An email sent to a data subject when an erasure request has been completed |
| Message subject | Your data has been deleted |
| Message body | Your erasure request has been completed. |
| Available variables | -- |